If you are not completely satisfied, you may return your item within 30 days.
To be eligible for a return:
• Your item must be in new condition
• you must contact us at [email protected] within 30 days of receiving your order.
• Custom made and sale items are not eligible for returns.
• The cost of shipping can not be refunded.
To complete your return, we require your name, order number, and the reason for the return.
The customer is responsible for the cost of shipping the item back to Theon Designs.
Once your return is received and inspected, we will send you an email to notify you on the status of your return. When your refund is approved, the money will be credited back to your account.
Shipping Returns
To return your product, you should mail your product to:
Theon Designs, PO Box 2064, Georgetown, TX 78627
You will be responsible for paying the shipping costs for returning your item. The original shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.